We’ve all bought jewelry from a big, national jewelry store, and I think that we can all agree that the one thing missing is that personal feel. When I want that personal feeling, I go to my local Richmond Jewelry Store - Adolf Jewelers. For years, Adolf has been a leading Richmond retailer for Richmond Diamonds and other jewelry. Coupled with being the leading Richmond Watch Store and it’s no surprise that more and more people visit Adolf ever day. Whether you live in Richmond or not, if you’re in town and in the market for some new jewelry either for yourself or for a loved one, there’s just no beating the service and selection that Adolf offers. Give them a visit and you’ll see that I’m right.
In our days, auto insurance is mandatory for everyone and it is obvious that most of us wants to buy the right kind of auto insurance for our vehicle. As for the convenience of us as customer, many insurance companies give a tool on their sites that ask for filling up some basic information about their vehicle and themselves they are very competitive. As a result of this, one can get various insurance quotes and that is a good advantage.
On the other hand, the insurance quotes are not always 100% correct, but it is correct enough to a great extent which helps us to make the right decision about which auto insurance rightly meets our needs and budget.
An insurance can help us to get an idea of various insurance policies and to some extent it also helps in getting the right insurance policies. There are a number of insurance companies which offer online auto insurance quotes which are quite helpful and useful but only insurenow4less.com above them all.
I came across an excellent temporary housing company that I’d like to tell you about. If you’re looking for a Richmond extended stay, then look no further than Dabney Properties. They offer a superb, flexible temporary housing solution and bring to the table high quality fully furnished corporate apartments, townhomes, and condominiums. Their corporate apartments are leased on a short-term basis and are generally booked by executives who are on a temporary assignment at another location or are being transferred and require a temporary apartment while they search for a permanent house. These Richmond temporary homes come fully equipped with all the standard amenities, including beautifully designed furnishings and pristine kitchens. Some properties also have a pool, clubhouse, and on-site exercising centers. The furnished properties have much more room than hotel suites and cost significantly less. If you’ve been on a quest for top-notch temporary housing, I would recommend that you use Dabney Properties. They seem to know what they’re doing.
You have just spent four months doing your homework to replace your aging call center and order management system: gathering user requirements, writing an RFP, getting capable vendors to bid on it, conducting demos and selecting the finalist. Yet there is one more activity that, if not done superbly, will shake management’s confidence that replacement of the old system will go smoothly. If you haven’t adequately studied how management at every level—from CEO to department managers—will get the information they’re used to having in order to run the business on an online, daily, weekly, monthly and year-end basis, your credibility could be in trouble.
Even when business analysts feel they have done an adequate job of determining user requirements, this area frequently gets cut short. There are a variety of reasons:
- In requirements and demos, users often spend too little time reviewing the entire system. Some feel they can do it in half a day. In reality, it is a two-day task—and even then you run the risk of not seeing everything.
- Vendors have stopped developing reports—yes, that’s right: no reports. “But we have online displays of data!” software vendors and less experienced users will say. Of course, when you go live with the new system, users line up at your door and want to know, “Where are those 10 important reports I had in the old system?”
- Then there’s the fact that management, while sponsoring the systems replacement effort, takes little time to see whether their most important data is in the system or find out how they will get it from the new system. The biggest area of systems deficiency is in the lack of plans and historical data. Many order management systems have been developed without history by product, category, list segment, total business by year, or any other criteria. Management therefore has adapted with its own spreadsheets and Access systems. How will they get the information in the formats they will need?
- Software vendors convince the users that they can develop the reports they need with Crystal Reports, a query language or a data warehouse tool the vendor has included in the purchase agreement. But here’s the problem: Do you know how many and which reports will need to be replaced, or how much effort this will take? Our experience in implementing order management and warehouse management systems is that there are literally hundreds of reports that have to be replicated in order to be comparable. Just this week, in working with a client we discovered there were over 200 key reports that would have to be replaced in some form.
Think about some of the reporting needs of various departments:
- How will Merchants get their merchandise performance reports? Do they require history? Plans? Vendor analysis? Category trending? Contribution to profit?
- Does your Marketing department require source code statistics? Do they need figures by channel performance in terms of demand, average order, etc.? How about conversion rates for first time to multi-buyers? Reactivation of inactive customer accounts? What about history and plans?
- Is there productivity analysis required for the Call Center? What about customer compliance and inquiry reporting from customer files?
- What data do you need to provide Fulfillment with reports about picker and packer productivity? How will they feed their departmental productivity and cost systems, which may be manual or spreadsheets?
You get the picture.
Here’s what you need to do: Be proactive in soliciting specifics on what analysis is required. Collect the requirements and determine where each analysis will come from in the new system. Get users to sign off on the new system, confirming that it meets their needs. Cost out the time and effort required to provide all of this and make it a key ingredient in your system conversion work plan.
I think you’ll find that reporting is an area of systems requirements on which many don’t spend enough time before going live.
Article written by Brian Barry, a Senior Consultant with F. Curtis Barry & Company, a multichannel operations and fulfillment consulting firm with expertise in multichannel systems, warehouse cost reduction, reducing call center costs, inventory, and benchmarking; Learn more online at: http://www.fcbco.com.
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